Les objectifs et attentes dudit salon ont fait l’objet d’une conf\u00e9rence de presse, tenue le 17 novembre dernier \u00e0 l’h\u00f4tel de l’amiti\u00e9, et anim\u00e9e par la pr\u00e9sidente de la commission d’organisation, Fanta Konate en pr\u00e9sence de plusieurs organisateurs. <\/p>\n\n\n\n
La premi\u00e8re \u00e9dition du salon de la relation client et de la d\u00e9mat\u00e9rialisation qui se d\u00e9roulera du 14 au 16 d\u00e9cembre 2023 sera plac\u00e9 sous le th\u00e8me : \u00a0\u00bb la gestion de la relation client : un outil strat\u00e9gique et de fid\u00e9lisation\u00a0\u00bb. Cet \u00e9v\u00e9nement se veut selon les organisateurs un rendez-vous incontournable pour les professionnels de l’exp\u00e9rience client, de la relation client, et du service client ainsi que pour toutes les entreprises souhaitant d\u00e9velopper leur strat\u00e9gie de fid\u00e9lisation client. En effet, ils se donnent pour ambition, de faire de cette premi\u00e8re \u00e9dition, un v\u00e9ritable succ\u00e8s, en rassemblant les professionnels du secteur autour des formations certifiantes et conf\u00e9rences, anim\u00e9es par des experts nationaux et internationaux. Aussi, la pr\u00e9sidente du comit\u00e9 d’organisation ajoutera que c’est aussi un \u00e9v\u00e9nement de promotion d’activit\u00e9s \u00e9conomique et social majeur de I \u2018\u00e9cosyst\u00e8me de l’entrepreneuriat au Mali, pour les professionnels souhaitant \u00eatre \u00e0 la pointe de l’innovation dans le domaine de la relation client, de l’exp\u00e9rience client et de la d\u00e9mat\u00e9rialisation des processus. Par ailleurs, elle explique qu’il s’agirait de cr\u00e9er un cadre formel de rencontre professionnelle, d’\u00e9changes, de partage d’expertise et de savoir-faire, pour mieux informer et promouvoir le service aupr\u00e8s du grand public afin de le rendre accessible \u00e0 tous. \u00ab\u00a0Nous esp\u00e9rons vous voir nombreux pour cette premi\u00e8re \u00e9dition, qui promet d’\u00eatre riche en enseignements pour tous les acteurs et entreprises de ventes de services\u00a0\u00bb, a-t-elle conclu. <\/p>\n\n\n\n
Yacouba COULIBALY<\/p>\n","protected":false},"excerpt":{"rendered":"
Les objectifs et attentes dudit salon ont fait l’objet d’une conf\u00e9rence de presse, tenue le 17 novembre dernier \u00e0 l’h\u00f4tel de l’amiti\u00e9, et anim\u00e9e par la pr\u00e9sidente de la commission …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[68,21],"tags":[],"class_list":["post-15834","post","type-post","status-publish","format-standard","hentry","category-lalternance","category-societe"],"jetpack_publicize_connections":[],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","penci-recipe-1200x1200":"","penci-recipe-1200x900":"","penci-recipe-1200x675":"","penci-single-full":"","penci-slider-full-thumb":"","penci-full-thumb":"","penci-slider-thumb":"","penci-magazine-slider":"","penci-thumb":"","penci-masonry-thumb":"","penci-thumb-square":"","penci-thumb-vertical":"","penci-thumb-small":""},"author_info":{"display_name":"Nandi","author_link":"https:\/\/nandi.info\/?author=1"},"category_info":"L'alternance<\/a> Soci\u00e9t\u00e9<\/a>","tag_info":"Soci\u00e9t\u00e9","comment_count":"0","jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/nandi.info\/index.php?rest_route=\/wp\/v2\/posts\/15834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nandi.info\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nandi.info\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nandi.info\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nandi.info\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15834"}],"version-history":[{"count":1,"href":"https:\/\/nandi.info\/index.php?rest_route=\/wp\/v2\/posts\/15834\/revisions"}],"predecessor-version":[{"id":15839,"href":"https:\/\/nandi.info\/index.php?rest_route=\/wp\/v2\/posts\/15834\/revisions\/15839"}],"wp:attachment":[{"href":"https:\/\/nandi.info\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nandi.info\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nandi.info\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}